Business Etiquette and Protocol

BUSINESS ETIQUETTE AND PROTOCOL

with lecturer, who was Personal Secretary of Václav Havel and worked as the Protocol Officer of the Office of the President of the Czech Republic.

Proposed training structure (subject to precision according to client´s requirements):
 

1. Purpose of etiquette and protocol rules in social and private life, what is etiquette and protocol and who can be a VIP
2. Addressing, using titles, making introductions
3. Government and political etiquette in the Czech Republic and abroad
4. Business cards, rules for their use
5. Social events, dress code, State and official social events and their specifics
6. Etiquette of dining
7. Invitations and invitation cards
8. Gifts and their presentation
9. Most frequent faux-pas and “social crisis management“

Training in Social and Business Etiquette and Protocol 

GOAL

Goal is to learn contemporary european rules of manners for work and personal life, how to behave right in public, in business and work relations, in employment or on a formal action.

CONTENT

Proposed training structure (subject to precision according to client´s requirements):

Business etiquette – rules of manners

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Purpose of etiquette and protocol rules in social and private life, what is etiquette and protocol and who can be a VIP

Social conversation

Government and political etiquette in the Czech Republic and abroad

Social events, dress code, State and official social events and their specifics

Etiquette of dining

Invitations and invitation cards

Gifts and their presentation

Most frequent faux-pas and “social crisis management“

Differencies and specifies of etiquette in foreign countries 

Option: practice raut on demand

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METHODS

Interactive seminar, presentation, moderated discourse and discusion, model situation, role play, analysis of real situations, examples, exercises with practical contribution for participants. 

► OBCHODNÍ ETIKETA V ČESKÉM JAZYCE